Ticket & Season Pass Sales Agent

Job Summary: The Resort Activities Sales and Service Department helps guests with lift access, reservations, products, and information. As a Sales Agent, you'll identify customer needs and match them with Palisades Tahoe's offerings, providing accurate information efficiently and courteously. We seek professionals with a positive attitude to join our team! Applicants must be 18 years of age. Base hourly pay range: $18.00- $25.92 per hourA Great Job and Benefits to Match:

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Healthcare options for both Seasonal & Year-Round employees
• Generous discounts on outdoor gear, apparel, etc.401(k) plan with generous company match
• Free and discounted lift tickets 25%-50% discount at Food & Beverage locations at Palisades & Alpine 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!

Employee Assistance Program (EAP): Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:

• Provide top-quality, friendly customer service.
• Develop in-depth product knowledge (Season Passes, Daily tickets, Ski School, Resort Activities).Offer resort, village, and local information to guests.
• Assess and meet customer needs with the best available products.
• Accurately reconcile releases and verify work completion.
• Perform accurate cash handling, daily sales, and close procedures.
• Resolve guest complaints and handle concerns.
• Perform light housekeeping and inventory stocking.
• Follow company policies and participate in training.
• Assist with minimal shoveling and snow removal.
• Competencies and Requirements:
• Effective communication skills.
• Strong customer service and safety awareness.
• Ability to follow instructions and maintain a neat appearance.
• Punctual and team-oriented.
• Ability to work in a high-volume, hectic environment.
• Initiative to find answers to unknown questions.
• Good math and basic computer skills.

Required: High school diploma or GED; 6 months of customer service experience.

Preferred: Knowledge of Palisades Tahoe.

Physical Requirements: Ability to walk, stand, talk, see, and hear for 80% or more of an 8-hour shift. Occasionally lift, push, or pull up to 25 lbs. Specific vision abilities (close vision, distance vision, peripheral vision, depth perception, focus adjustment).

Working Conditions: Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to outside weather conditions. Hazardous Materials/Noise: The noise level in the work place is usually moderate. Equipment Used in Job: PC, RTP, general office equipmentA Motor Vehicle Record review may be required as part of your job.