Luxury After-Sales Service Specialist

The 1916 Company is seeking a Customer Service Representative for after-sales operations in Scottsdale, AZ. This role is full-time and in-person. You will serve as the liaison between clients, sales teams, jewelers, and vendors; manage service tickets, estimates, and pickup dates; and ensure precise, professional communication to protect precious items. The ideal candidate has luxury retail or watch service experience, strong multitasking, and excellent written and spoken communication.