Customer Service Specialist
winston staffingIslip, NY
$50,000 – $53,000 annually
Apply nowCustomer Service Specialist
L4
winston staffingIslip, NY3 days ago
$50,000 – $53,000 annually
Occupations
Customer Service RepresentativesSales and Related Workers, All OtherComputer User Support SpecialistsIndustries
Telemarketing Bureaus and Other Contact CentersHousehold Appliances, Electric Housewares, and Consumer Electronics Merchant WholesalersTemporary Help ServicesJob Title: Customer Care Specialist
Location: Hauppauge, NY (Hybrid: 3 Days Onsite / 2 Days Remote)
Schedule Options: Monday – Friday, 8:30 AM – 4:30 PM OR 9:00 AM – 5:00 PM
Employment Type: Full-Time, Direct HireAbout the Opportunity
Winston Staffing has been exclusively retained by a premier, award-winning consumer goods designer and distributor located in Hauppauge, NY, to recruit a customer-focused Customer Care Specialist to join their growing team. Recognized multiple times as a Top Workplace on Long Island, our client is celebrated for its collaborative culture, exceptional employee tenure (averaging 10+ years), and industry-leading product warranties. In this role, you will serve as a dedicated brand ambassador, delivering white-glove, direct-to-consumer support. You will guide customers through product inquiries, troubleshoot warranty claims, coordinate replacement parts, and ensure seamless order fulfillment. What You’ll DoDirect Customer Engagement: Serve as the primary point of contact for inbound customer inquiries (approximately 85% phone support, supplemented by email) in a steady, collaborative team environment. Product & Warranty Support: Troubleshoot product concerns, explain warranty policies, process return authorizations, and coordinate replacement parts or repair service logistics. Order & Inventory Tracking: Review and manage open order reports, resolve back orders, and track shipments in partnership with warehouse and fulfillment teams. System Management: Accurately update customer records, log inquiries, and track cases using modern CRM/ticketing software (Zendesk) and ERP databases (AS400).Cross-Functional Collaboration: Partner with retail partners, third-party repair centers, and internal operations to ensure prompt, high-empathy resolutions. What You Bring
Experience:
3+ years of phone-based customer service or customer care experience, specifically within consumer goods, hard goods, retail distribution, or manufacturing environments. (Note: Pure banking or financial services backgrounds are not suitable for this physical product support role).
Technical Skills:
Proficiency with business applications and customer service platforms (e.g., Zendesk, AS400 or similar ERPs, Microsoft Excel, and Outlook).Product Troubleshooting: Demonstrated ability to understand physical product components, replacement parts, and warranty-related service requests. Communication: Exceptional verbal communication, active listening, and professional de-escalation skills.
Education:
High School Diploma required; Associate or Bachelor’s degree preferred. Compensation & Comprehensive Benefits
Base Salary: $50,000 – $53,000 annually (based on experience)
Incentive: Eligible for an annual 4% performance bonus Work-Life Balance: Hybrid schedule (Tuesday–Thursday in-office in Hauppauge; Monday & Friday work-from-home)
Paid Time Off: 15 PTO days to start + paid company holidays
Health & Wellness: Comprehensive Medical, Dental, and Vision coverage; paid Short-Term Disability and Life Insurance Retirement & Financial: 401(k) with company match, plus a company-funded Profit Sharing Plan and Flexible Spending Accounts (FSA) Perks & Development: Generous employee product discounts, team-building events, employee referral bonuses, and a dependent college scholarship program
Apply now
Level
MidL4
Salary
$50,000 – $53,000 annually
Location
Islip, NY
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
3 days ago
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