Engagement Lead
techdigital groupNew York, NY
Engagement Lead
L7
Occupations
Project Management SpecialistsInformation Technology Project ManagersArchitectural and Engineering ManagersIndustries
Computer Systems Design ServicesCustom Computer Programming ServicesOther Management Consulting ServicesSeeking a seasonedEngagement Leadto manage the successful delivery of a high-impacteCommerce transformation projectfor a U.S.-based enterprise client. The role requires strongclient engagement skills , project leadership, and an understanding of headless or composable commerce platforms such as CommerceTools etc, and integrations with cloud platforms likeAzure or AWS.
As the primary point of contact for the client, the Engagement Lead ensures alignment between business goals, technical execution, delivery milestones, and stakeholder expectations.
Key Responsibilities:
Serve as thestrategic point of contactfor the client across the entire engagement lifecycle (Discovery to Implementation & Rollout).
Own and manage theproject roadmap, deliverables, and engagement governance.
Leaddiscovery workshops, requirements clarification, and solution alignment with business and technical stakeholders.
Collaborate with cross-functional teams (UX, Dev, QA, DevOps, Architects) to ensure on-time and on-budget delivery.
Monitorproject KPIs , risk management, andissue resolutionin coordination with PMO and client sponsors.
Drivestatus reporting , steering committee updates, andchange controlprocesses.
Ensure compliance with regulatory frameworks (e.g., GDPR, PCI-DSS ) where relevant to data, payment, and customer privacy.
Facilitatecontractual compliance, SOW adherence, and coordinate with commercial/legal teams when needed.
Supportaccount growth , scope expansion, andrelationship managementbeyond the initial engagement.
Required Skills & Experience:
10+ yearsof IT project or program management experience, with at least3–5 years in eCommerceor Digital Transformation programs.
Hands‑on experience leading engagements. eCommerce transformation experience will be advantage.
Strong understanding offrontend technologies(React, Frontastic) andcloud‑native backendplatforms.
Familiarity withAgile/Scrumdelivery, Jira, Confluence, and DevOps collaboration tools.
Experience managingU.S.-based clientsand distributed delivery teams across time zones.
Proven ability to managebudgets, resources , contracts, andstakeholder communications.
Excellent communication, negotiation, and presentation skills.
Apply now (opens in a new tab)
Level
ManagerL7
Location
New York, NY
Occupation
Project Management Specialists
Industry
Computer Systems Design Services
Posted
today
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