Team Member - Guest Experience

tepper sports entertainmentCharlotte, NC5 days ago

Occupations

Ushers, Lobby Attendants, and Ticket Takers Amusement and Recreation Attendants Entertainment Attendants and Related Workers, All Other

Industries

Sports Teams and Clubs All Other Amusement and Recreation Industries Promoters of Performing Arts, Sports, and Similar Events with Facilities

Guest Experience Team Member As an extension of Tepper Sports and Entertainment, the Guest Experience Team is committed to providing excellent customer service to guests visiting Bank of America Stadium. Each member of the Guest Experience Team is knowledgeable of the stadium and its policies, dedicated to supporting each of the stadium's events and committed to improving the fan experience. We share the Carolina Panthers'/ Charlotte FC's vision of what a positive game day experience should be for our guests. This team sets the tone for delivering exceptional service by anticipating the guests' needs and resolving issues in a timely and professional manner.

Requirements: Have a strong customer service background Availability to work ALL Carolina Panthers/Charlotte FC home games and other stadium events on nights, weekends, and holidays A team player who possesses a positive attitude and uses good judgment Works with little supervision and is self-motivated Friendly and personable Ability to work in a fast-paced environment Must pass a background check

Responsibilities: Greet each guest, serving as a customer service representative with an energetic and courteous demeanor Promote a family-friendly atmosphere by proactively correcting and/or reporting customer service concerns to a Supervisor Monitor assigned areas ensuring safety of all guests Understand and enforce both the NFL/ MLS Fan Code of Conduct and Bank of America Stadium policies and procedures Answer guests' questions in a timely fashion as it relates to their game day experience Other duties assigned as needed for game day position *Guest Experience Team Members are seasonal employees and are staffed on an "as needed" basis

Apply now

Level

EntryL2

Location

Charlotte, NC

Occupation

Ushers, Lobby Attendants, and Ticket Takers

Industry

Sports Teams and Clubs

Posted

5 days ago

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