Patient Care Counselor

Patient Care CounselorPatient Care Surgery Counselors ensure all aspects of scheduling surgery, including facilitating post-op appointments, communicating with ASC, obtaining patient signatures when needed, and providing patient education on premium lenses as well as what to expect before, during, and after surgery. This position also works directly with our financial team to obtain appropriate insurance authorizations and advise patients of any financial responsibilities. They are the liaison between the patient and clinical staff for all surgical patients and will focus on building the relationships with patients investing in Cataract and Refractive Surgery. Essential Job Functions (Other Duties As Required): Maintain a customized, concierge level of customer service for our surgical patients. Educate patients on surgical procedures, appropriate lens options and pricing based off physician recommendations, and explain how these options fit with the patient's lifestyle goals. Works with the financial team to ensure they have the appropriate information needed to obtain insurance authorizations and collect any patient financial responsibilities Assists patients with setting up payment plans, and collects all co-pays, co-insurances, surgical deposits, and full amounts. Stay in constant communication with the patient of any insurance or scheduling updates. Schedules all ASC surgeries, preoperative, and post-operative appointments according to physician scheduling protocols. Coordinates all financial and scheduling paperwork prior to surgery.