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Customer Support Specialist

L3

brightbridge assistDallas, TXyesterday

Occupations

Customer Service RepresentativesComputer User Support SpecialistsReceptionists and Information Clerks

Industries

Telemarketing Bureaus and Other Contact CentersAll Other Business Support ServicesCustom Computer Programming Services
About the role: We’re hiring Customer Support Specialists to be the friendly first point of contact for our clients’ customers. If you enjoy solving problems and helping people, this role is for you.
What you’ll do:
  • Answer customer questions by phone, email and live chat
  • Resolve order, billing and account issues quickly and accurately
  • Log every interaction in the client’s helpdesk or CRMEscalate complex cases to the right team with clear notes
  • Share customer feedback to help improve products and services
What we’re looking for:
  • 1+ year in customer service, call center or retail
  • Clear, friendly communication in writing and by phone
  • Comfortable with tools like Zendesk, Freshdesk, HubSpot or similar
  • Able to type at least 40 words per minute
  • Quiet workspace, headset and reliable internet
ScheduleFlexible part-time shifts of 20–30 hours per week, including some evenings and weekends.
What we offer:
  • Work from home
  • Paid training
  • Performance bonuses
  • A path to full-time and senior support roles
Apply now (opens in a new tab)
Apply now (opens in a new tab)

Level

JuniorL3

Location

Dallas, TX

Occupation

Customer Service Representatives

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

yesterday

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