Remote Contact Center Operations Leader
intermountain healthEast Boston, MA
Remote Contact Center Operations Leader
L4
intermountain healthEast Boston, MAyesterday
Occupations
General and Operations ManagersFirst-Line Supervisors of Production and Operating WorkersMedical and Health Services ManagersIndustries
Telemarketing Bureaus and Other Contact CentersAll Other Outpatient Care CentersAdministration of Public Health ProgramsIntermountain Health is seeking a Contact Center Operations Supervisor to lead an operational team focused on delivering superior customer service. You will hire, onboard, coach, and develop talent while managing expenses, scheduling, and KPI performance. You will act as a subject matter expert and escalation point to remove barriers and drive continuous improvement. The role emphasizes leadership, collaboration, and adherence to policies with potential remote work options.
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Level
MidL4
Location
East Boston, MA
Occupation
General and Operations Managers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
yesterday
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