Information Technology System Specialist

Overview: Provide day-to-day support for enterprise applications and serve as the primary contact for user inquiries and technical issues. Monitor application performance, identify issues, and coordinate resolution efforts with internal and external support teams. Troubleshoot application errors, service disruptions, and functionality concerns while maintaining clear communication with stakeholders. Develop and maintain application support documentation, procedures, and knowledge base articles. Perform data corrections, record updates, and authorized database modifications as required. Investigate outages, performance issues, and application defects using established troubleshooting procedures. Coordinate application version upgrades, patches, and system maintenance activities with vendors and internal technology teams. Schedule and execute service account password updates and ensure application connectivity is maintained.