Credit and Support Analyst

Responsibilities: Credit & Accounts Receivable Reconcile, research, and resolve credit/billing discrepancies on customer A/R accounts Post wire payments, perform adjustments, and process credit refunds for assigned accounts Perform account reconciliations Investigate and resolve account irregularities and customer inquiries Request and review sales forecasts and payment history to simulate the credit limit required to support sales Review and approve credit memos and RMA requests Follow up on past-due invoices and support collection efforts Produce weekly, monthly, and quarterly reports (cash forecast, AR aging, etc.) for management Logistics Support Monitor shipments and resolve customs clearance issues with customs brokers and consignees Monitor incident reports for shipment exceptions and take corrective actions Operations Collaboration Partner with operations teams on order entry/management, inventory management, purchasing, shipping, and RMA management activities Work cross-departmentally with sales, logistics, and operations to resolve order-to-cash issues Other Perform other duties and ad hoc projects as assigned Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.