Dispatch Specialist

evi industriesGarland, TX10 days ago

Occupations

Dispatchers, Except Police, Fire, and Ambulance Power Distributors and Dispatchers Production, Planning, and Expediting Clerks

Industries

Service Establishment Equipment and Supplies Merchant Wholesalers Drycleaning and Laundry Services (except Coin-Operated)Industrial Launderers

Service Coordinator/DispatcherAAdvantage Laundry Systems is a leading distributor of commercial laundry equipment, proudly serving a wide range of industries including hospitality, healthcare, laundromats, and multi-housing. With decades of experience, we are known for our top-tier equipment, responsive service, and reliable support. We are currently seeking a dependable and customer-focused Service Coordinator/Dispatcher to join our team in our Garland, TX office. As a Service Coordinator/Dispatcher, you will be the front line of our service departmenthandling customer service requests, scheduling technicians, and ensuring smooth communication between our customers and service team.

Key responsibilities include: Answering inbound phone calls and responding to emails from customers requesting service on commercial laundry equipment Accurately entering service requests into our dispatching system Coordinating and scheduling service calls for assigned field technicians Communicating with customers regarding service status, technician arrival times, and follow-up needs Troubleshooting basic service issues and providing support or escalation as needed Monitoring technician workloads and adjusting scheduling to optimize efficiency Ensuring all service tickets are completed accurately and closed in a timely manner

Qualifications: Previous experience in a dispatcher, coordinator, or customer service role (preferred in service/repair industry)Strong organizational skills and attention to detail Excellent communication and problem-solving abilities Comfortable with multitasking in a fast-paced office environment Experience with Salesforce or Microsoft Business Central (a plus)Positive attitude and a commitment to great customer service

What we offer: Full-time, on-site position in Garland, TXCompetitive pay based on experience Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Growth opportunities in a stable and growing company Apply today to become a key part of a team that keeps businesses running and customers satisfied. AAdvantage Laundry Systems is an Equal Opportunity Employer.

Apply now

Level

MidL4

Location

Garland, TX

Occupation

Dispatchers, Except Police, Fire, and Ambulance

Industry

Service Establishment Equipment and Supplies Merchant Wholesalers

Posted

10 days ago

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