Assistant Manager

Location: Houston, TX

Department: Operations

Employment Type: Full Time and Part TimeAbout Links Car Wash:

Position Overview: The Assistant Manager supports the daily operations of a high-volume car wash facility. This leadership role is responsible for assisting with site operations, customer service excellence, employee training, team supervision, safety compliance, sales performance, and operational efficiency.

Key Responsibilities: Car Wash Operations Management:

• Assist the Site Manager in overseeing day-to-day car wash operations to ensure efficiency, productivity, and service excellence.
• Support execution of operational procedures, company policies, and standard operating practices.
• Monitor site performance and recommend improvements to increase throughput, customer satisfaction, and revenue generation.
• Conduct routine facility inspections to ensure cleanliness, equipment functionality, organization, and operational standards.
• Assist with inventory management, including chemicals, cleaning supplies, equipment, and operational materials.
• Help coordinate employee schedules and staffing levels to ensure adequate coverage during peak business periods.
• Support achievement of operational goals, sales objectives, and key performance indicators (KPIs).Customer Service & Guest Experience:
• Deliver exceptional customer service by professionally resolving customer inquiries, concerns, and service issues.
• Handle customer escalations and support the resolution of claims, complaints, and service recovery opportunities.
• Promote a customer-focused culture that drives guest satisfaction, loyalty, and repeat business.
• Ensure team members consistently deliver a positive, welcoming, and professional customer experience.
• Identify opportunities to improve overall customer engagement and service quality.
• Team Leadership & Employee Development:
• Assist with recruiting, onboarding, training, and retaining top talent.
• Train, coach, and mentor team members on operational procedures, customer service standards, safety protocols, and company expectations.
• Provide ongoing performance feedback and support employee development initiatives.
• Partner with the Site Manager to improve team productivity, accountability, and engagement.
• Foster a positive workplace culture that promotes teamwork, respect, communication, and employee morale.
• Lead by example through professionalism, reliability, and strong work ethic.
• Sales Performance & Revenue Growth:
• Support efforts to increase sales, memberships, upgrades, and promotional program participation.
• Educate customers on available wash packages, membership programs, and service offerings.
• Assist management in achieving monthly, quarterly, and annual revenue goals.
• Monitor opportunities to improve operational efficiency and profitability.
• Safety, Compliance & Risk Management:
• Ensure compliance with company policies, safety procedures, and workplace regulations.
• Conduct regular safety inspections and identify corrective actions to minimize workplace risks.
• Assist with safety training and reinforce safe work practices among all team members.
• Maintain documentation related to incidents, accidents, customer claims, and safety-related activities.
• Promote a culture of safety, accountability, and operational excellence.
• Administrative & Financial Responsibilities:
• Assist with maintaining accurate records, reports, and operational documentation.
• Support payroll, scheduling, inventory tracking, and daily sales reporting processes.
• Help manage site expenses and monitor budget performance.
• Assist with customer claim investigations, documentation, de-escalation efforts, and approval recommendations.
• Ensure all business and operational records remain accurate and up to date.

Required Qualifications: High School Diploma or GED equivalent. Previous experience in a supervisory, team lead, or assistant manager role. Experience in the car wash, automotive services, retail, quick-service restaurant (QSR), hospitality, customer service, or related service industry preferred. Strong leadership, coaching, and employee development skills. Exceptional customer service and conflict-resolution abilities. Excellent verbal and written communication skills. Strong organizational, time management, and multitasking capabilities. Demonstrated problem-solving and decision-making skills. Proficiency with point-of-sale (POS) systems, scheduling software, Microsoft Office, and basic computer applications. Ability to work flexible schedules, including evenings, weekends, and holidays.

Preferred Qualifications: Car wash industry experience. Experience managing hourly employees. Experience driving sales, memberships, subscriptions, or customer loyalty programs. Knowledge of workplace safety standards and compliance practices.

Physical Requirements: Ability to stand and walk for extended periods throughout the workday. Frequent bending, stooping, twisting, reaching, grasping, lifting, pulling, and pushing. Ability to work both indoors and outdoors in varying weather conditions, including heat, cold, humidity, and rain. Ability to safely operate equipment and perform physical job duties in a fast-paced environment. Why Join Links Car Wash? At Links Car Wash, you'll be part of a rapidly expanding organization redefining the car wash industry. You'll gain hands-on experience with advanced automated equipment while building a rewarding career in maintenance, field service, and operations. Join a company where your expertise directly impacts growth, customer satisfaction, and operational success.