Sales Lead

Responsibilities: Assist the Tasting Room Manager with staff training, focusing on sales techniques, hosting, and tours Set the example in the tasting room as a positive, professional, and welcoming host Host private, walk-in, and trade tastings Team lead and support to optimize guest experiences Be a POS super-user, able to help, coach, and train on processes and procedures in both the Offset POS system and the TOCK reservation platform. Work Member and winery events Build and foster long-term customer relationships Provide input when developing new customer experience opportunities and Tasting Room collateral Oversee day-to-day operations, including restocking shelves, merchandise rotations, and notifying TR Manager when stock is low Backup concierge duties, including scheduling and confirming reservations, printing out daily visitor schedule, and ensuring hosts are assigned guests Act as second in command in the Manager’s absence: Overseeing the POS system, processing refunds and cancellations Manage and/or resolve sensitive or difficult guest situations Setting and managing the appointment schedule, including staff lunches Informing team members of important organizational updates and/or changes Help to maintain and instruct the team to keep up the condition and appearance of the public areas in an on-brand manner Perform opening and closing procedures Assist TR Manager with seasonal décor rotation (i.e. Fall and Holiday setup) Track and communicate daily sales goals with TR team Conduct monthly inventory cycle counts with rotating team members

Required skills: Exceptional organizational skills Experience with Offset and/or Tock a plus Proficient in Microsoft Office Commitment to excellence and high standards Outstanding people management and customer skills Excellent communication Must be able to work independently Ability to multitask and prioritize Strong problem-solving and analytical skills At least 3 years of experience in the wine or restaurant industry Intermediate wine knowledge Must be at least 21 years of age Be able to stand and sit for extended periods of time Be able to lift and carry 40 pounds Schedule includes weekends, holidays, and some evenings

Benefits & Perks: As a full-time member of the Turnbull team, this position is eligible to participate in the company’s medical, dental, vision, FSA/HSA, and 401K plan with company match. Turnbull also offers paid time off benefits, discounted wine and merchandise, and holiday wine gifts. This is a non-exempt position. The hourly pay range for this position is $23-$26/hour plus tips and commissions