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ServiceNow Lead Architect

L6

fortegraJacksonville, FLyesterday

$120,000 per year

Occupations

Computer Systems Engineers/ArchitectsSoftware DevelopersComputer Systems Analysts

Industries

Computer Systems Design ServicesCustom Computer Programming ServicesSoftware Publishers
We are seeking ahands‑on ServiceNow Claims Lead Engineerto serve as thetechnical subject matter expert (SME)for a highly customized specialty claims platform built on ServiceNow. This role is focused onarchitecture, design, and hands‑on development, working closely with engineering leadership, product stakeholders, and a Software Integrator (SI) to deliver scalable, high‑quality solutions. The platform leverages ServiceNow Customer Service Management (CSM), App Engine, and Integration Hubwith extensive scripted customizations and complex integrations acrosspolicy administration, financial systems, and enterprise data platforms .This role is ideal for someone who enjoysbuilding and evolving complex platforms, staying close to the code, and acting as thego‑to technical authorityfor ServiceNow architecture and implementation.
Key Responsibilities:
  • Platform Architecture & Technical Ownership
  • Serve as the
  • ServiceNow technical authority (SME)for the claims platform.
  • Design and evolveclaims data models, workflows, case structures, and automationto support complex business processes.
  • Architect solutions usingCSM and App Engineto enable highly customized, non‑out‑of‑the‑box functionality.
  • Define and maintaintechnical standards, patterns, and best practicesfor the platform.
  • Ensure architectural decisions balanceflexibility, performance, maintainability, and long‑term scalability .Hands‑On Development & Solution DesignBuild prototypes, reference implementations, and reusable components.
  • Review and guide implementation work delivered by internal engineers and the SI.Lead technical design sessions and provide clear direction on solution approaches.
  • Drive consistency and reuse across platform components.
  • Design and implement integrations using
  • ServiceNow Integration Hub, including custom actions and orchestration.
  • Build and support both:
  • Real‑time transactional integrations
  • Batch‑based data pipelines
  • Integrate with:
  • Policy administration systems
  • Financial and accounting platforms
  • Enterprise data warehouse / analytics systems
  • Apply strong understanding of:
  • Data consistency and reliability across distributed systemsSDLC & Platform Quality
  • Contribute to and help enforceSDLC practices, including design standards, code quality, and release processes.
  • Support platform stability through involvement inproduction support, troubleshooting, and root cause analysis .Ensure solutions are built withoperational readiness, observability, and performancein mind.
  • Continuously identify opportunities to improve platform quality, maintainability, and developer experience.
Collaboration & Technical Partnership: Partner closely with engineering leadership, product teams, and the SI to translate business needs into technical solutions. Act as atrusted technical advisoracross engineering and business stakeholders. Mentor developers on ServiceNow best practices and architectural patterns. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Required Qualifications: 8+ years of software engineering experience withstrong hands‑on ServiceNow development .Deep experience with:
  • ServiceNow CSMApp Engine (custom applications)
  • Integration Hub (custom actions and orchestration)
  • Proven experience working inheavily customized ServiceNow environmentswith significant scripted logic.
  • Strong experience designing and implementingenterprise integrations and data pipelines .Solid understanding of:
  • Event‑driven architecture
  • Ability to contribute directly to code and guide implementation teams.
  • Strong communication skills and ability to influence technical decisions.
Preferred Qualifications:
  • Experience building or supportingfinancial or insurance domains
  • ServiceNow certifications (CSA, CAD, CIS‑CSM) preferred but not required.
  • Experience operating inregulated or compliance‑driven environments .The anticipated salary for this position is$120,000 - $180,000per year, based on qualifications and experience.
Equal Opportunity Employer: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Level

LeadL6

Salary

$120,000 per year

Location

Jacksonville, FL

Occupation

Computer Systems Engineers/Architects

Industry

Computer Systems Design Services

Posted

yesterday

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