Senior Customer Engineer - Broadband CPE & Network Validation

Requirements: Bachelors degree in electrical engineering, computer science, or a related field. Five years of customer engineering experience. Foundational knowledge of Wi-Fi 7/8, 5G NR, PON (GPON/XGS-PON), DOCSIS, TCP/IP, DHCP, NAT, and VLANs. Proficiency with Wireshark for packet analysis and Iperf or IxChariot for network performance testing. Experience developing and implementing CPE test plans, with hardware and software quality assurance knowledge. Software testing and validation experience with CPE, including fiber-, DOCSIS-, and WLAN-connected devices. Hardware failure analysis experience diagnosing returned, field-failed, or prototype CPE devices and identifying causes such as component burnout, solder-joint cracking, thermal stress, ESD damage, or software and firmware crashes. Understanding of Wi-Fi router, access point, and mesh network hardware architecture; experience with embedded systems and platforms or technologies such as prpl, RDK-B, OpenWRT, Qualcomm, Broadcom, MediaTek, and MaxLinear is relevant. Strong technical writing skills for guides, FAQs, and internal knowledge bases. Willingness to relocate to Dallas, Texas, before starting and travel up to 25%.Familiarity with engineering procedures and willingness to seek coaching and expand technical and business knowledge.

Responsibilities: Handle initial technical inquiries and FAQs, and manage trouble tickets from creation through tracking and resolution, following established escalation processes. Assist with setup, configuration, and maintenance of CPE, including 5G fixed wireless access devices, residential gateways, Wi-Fi routers, extenders, and mesh systems. Use network analysis tools to diagnose and resolve network faults. Adapt established procedures to customer environments to address new problems and unexpected situations. Apply networking concepts and relevant wireless and broadband technologies to daily technical challenges. Identify opportunities to improve processes by applying best practices and coordinating across engineering disciplines. Communicate technical issues to development teams to support timely resolution and firmware updates. Share customer requirements and market feedback with Sales and Business Development teams to inform product evolution. Explain complex technical information as actionable insights for varied stakeholders and provide informal guidance to junior team members. Provide high-quality first-level customer support and take accountability for individual contributions.

Technologies: Embedded FirmwareHardwareSupportNATNetworkTCP/IPWLAN More: We are WNC Corporation, a designer and manufacturer of communications products with expertise in hardware, software, system integration, and product testing across broadband, wireline, wireless, and network communications. This customer engineering role is based in Dallas, Texas, and is in person, with travel of up to 25%. Compensation starts at $120,000 per year. Benefits include a 401(k) with matching, dental, health, and vision insurance, paid time off, and a referral program. last updated 45 week of 2026