CX Operations Leader: Training, Knowledge Base & AI
grunsBeaverton, OR
CX Operations Leader: Training, Knowledge Base & AI
L4
grunsBeaverton, ORyesterday
Occupations
General and Operations ManagersTraining and Development ManagersBusiness Operations Specialists, All OtherIndustries
Telemarketing Bureaus and Other Contact CentersAdministrative Management and General Management Consulting ServicesOther Management Consulting ServicesGrüns is seeking a CX Operations Manager to own the systems behind how our support team learns, performs, and improves. You'll manage the knowledge base, training, QA, and the data that guides action, partnering with our BPO leadership and AI Lead to sharpen agents and accelerate resolutions. This role is part of our remote HQ with a high-trust, fully remote environment and quarterly in-person off-sites. The base salary range is $100,000–$110,000 plus bonus, with equity and comprehensive
Apply now
Level
MidL4
Location
Beaverton, OR
Occupation
General and Operations Managers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
yesterday
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