Retail Sales Administrator

Key Responsibilities: Pre Closed Won Support Assist sales in obtaining rebate and DMV quotes as requested. Check and confirm inventory availability and identify unit numbers when needed. Establish and maintain strong customer relationships throughout the sales process. Closed Won Deal Processing (Hub Spot)Track deals from Closed-Won status through completion of DMV requirements. Review deal documentation to verify accuracy and completeness. Accurately enter deals into Excede and create units for pre-sold inventory. Identify, track, and resolve outstanding deal items or exceptions noted during deal entry. Validate sales tax by confirming BOC accuracy against Excede via VERTEX integration. Validate payment terms using the accounting-approved terms matrix. Validate DMV fees by confirming quotes match BOC details and escalating discrepancies via Hub Spot tickets when necessary. Check status of MSOs upon deal creation; escalate payment or MSO tracking needs to DMV and financing teams for stock units. Obtain title instructions from customers when not provided at the time of sale. Request, verify, and file exemption certificates as applicable in Hub Spot and shared drives. Prepare and send Order Confirmations (M1) directly to customers when required. Deal Monitoring & Customer Coordination Monitor and resolve issues that could delay shipment or delivery. Serve as the primary point of contact (POC) for customers post Closed Won Coordinate with internal finance on internal financing status when applicable. Coordinate delivery schedules with customers and transportation partners. Proactively request outstanding items from customers (e.g., graphics, documentation) to ensure on-time delivery Respond to customer inquiries in collaboration with internal teams, ensuring timely and accurate communication. Communicate expected delivery dates and proactively address delays or changes. Act as liaison between supporting teams, escalating issues and clarifying deal status as needed. Administrative & Sales Operations Support Create and maintain accurate customer profiles in Hub Spot, including: Exemption certificates Blanket title instructions Contact information and documentation. Maintain organized records of deal documentation and correspondence in Excede and/or shared drives. Identify trends, gaps, or bottlenecks in the sales process. Escalate issues and suggest process improvements to enhance efficiency and accuracy

Qualifications & Skills: Strong attention to detail and accuracy in documentation and data entry Excellent organizational and time-management skills Customer-focused mindset with strong communication skills Ability to manage multiple deals and priorities simultaneously. Experience working with CRM systems (Hub Spot preferred) and ERP or deal-entry systems (Excede preferred)Comfortable coordinating across sales, finance, DMV, and logistics teams Proactive problem-solver with the ability to escalate issues appropriately

Preferred Experience: Sales administration, sales operations, or order management experience Familiarity with DMV processes, sales tax validation, and exemption certificates Experience working in inventory-based or transportation-related industries.

Pay Range: $25.00/Hr. - $30.00/Hr