Client Concierge Specialist
virtual vocationsDenver, CO
Client Concierge Specialist
L3
virtual vocationsDenver, CO2 days ago
Occupations
Customer Service RepresentativesInsurance Claims and Policy Processing ClerksMedical Secretaries and Administrative AssistantsIndustries
All Other Insurance Related ActivitiesPharmacy Benefit Management and Other Third Party Administration of Insurance and Pension FundsTelemarketing Bureaus and Other Contact CentersDelivering high-touch, white-glove service remotely, the Client Concierge Specialist will serve as the primary point of contact for members and providers in a health insurance environment, guiding them through benefits, claims, eligibility, and issue resolution.
Key responsibilities:
Manage inbound calls, emails, and digital inquiries, providing personalized support and tailored solutions
Assist members with benefits education, eligibility verification, and claims inquiries while ensuring clear communication
Research and resolve complex issues related to claims, billing, and coverage, while maintaining accurate records and updates
Required qualifications:
High school diploma or equivalent; Associate's or Bachelor's degree preferred
2+ years of experience in customer service or call center roles, preferably in healthcare or insurance
Familiarity with call center metrics and experience with claims processing and CRM systems
Proficient in standard computer applications, including MS Office Suite
Ability to manage escalations and communicate effectively with both internal and external customers
Apply now (opens in a new tab)
Level
JuniorL3
Location
Denver, CO
Occupation
Customer Service Representatives
Industry
All Other Insurance Related Activities
Posted
2 days ago
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