Receptionist/Staff Support

cambrian homecareLong Beach, CA9 days ago

$21.50/Hr

Occupations

Receptionists and Information Clerks Customer Service Representatives Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Industries

Services for the Elderly and Persons with Disabilities Telephone Answering Services Office Administrative Services

Receptionist/Staff Support Cambrian Homecare LLC is seeking a motivated, reliable, and customer-focused individual to join our growing team. As a Receptionist/Staff Support, you will play a vital role as the first point of contact for our communitytriaging incoming calls, delivering exceptional customer service, and supporting office operations. This role is based at our Long Beach Office, Saturday and Sunday 8:00am-6:00pmIf you meet the qualifications, we encourage you to apply. This is not a remote position

Responsibilities:

Call Management & TriageAnswer incoming calls promptly and with a professional and friendly tone
Utilize active listening and problem-solving skills to identify caller needs
Determine the appropriate department or team member and transfer calls accurately to ensure timely resolution
Provide basic support and information based on general knowledge of all internal departments
Serve as the first point of contact and communication bridge between callers and company departments
Customer Experience and Support
Deliver excellent customer service by demonstrating professionalism, empathy, and patience
Resolve basic questions or concerns when possible, ensuring positive caller experience
Ensure all visitors feel respected and valued
Documentation & Communication
Document caller inquiries and interactions
Maintain clear and organized communication with internal departments to support seamless service delivery
Escalate urgent or complex issues to the appropriate department quickly and efficiently

Qualifications:

High School Diploma or equivalent
Effective verbal and written communication
Ability to handle a fast-paced environment
Capable of managing a high volume of calls
Fluency in both English and Spanish

Requirements:

18+ years of age or older
Eligible for employment in the United States
Ability to pass a background and reference check

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Posted Min Pay RateUSD $21.50/Hr. Posted Max Pay Rate

Apply now

Level

EntryL2

Salary

$21.50/Hr

Location

Long Beach, CA

Occupation

Receptionists and Information Clerks

Industry

Services for the Elderly and Persons with Disabilities

Posted

9 days ago

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