Remote CX & Support Manager

Loot Labs is seeking a CX/Support Manager to lead hourly support agents (L1/L2) and own performance, development, and the employment relationship. This role also partners with the Head of CX to translate strategy into team goals and cross-functional work. The manager will handle day-to-day queue health, coaching, escalations, and reporting, ensuring high-quality case resolutions and strong customer satisfaction across the organization.