Customer Care Representative

Job Title Accept inbound customer calls and provide repair service by issuing work-orders to contractors for covered home warranty items Assist customers by answering home warranty questions and explaining coverage Follow-up with customers and contractors to ensure that service is performed in a timely manner, and with One Guards high standard of quality Resolve customer concerns in a professional and timely manner Learn and exhibit a solid understanding of our various warranty plans and options Recognize and act on opportunities to recommend and sell additional warranty coverage Accurately and efficiently process new warranty orders 2+ years of customer service or related experience Must be a relationship-builder with an ability to work in a dynamic, team-based environment. Outstanding communication is required Strong verbal, written, and organizational skills Excellent problem-solving and decision-making abilities Bilingual in English and Spanish is a plus