Operations Supervisor

Summary: The Operations Supervisor is overall responsible for customer service representation, account management for existing accounts, inventory management, and logistics management. He/She ensures all day-to-day operations are running smoothly and efficiently, and result in high customer satisfaction. The Operations Supervisor reports directly to the General Manager.

Key responsibilities: -Customer Service Representative, act as the inside-sales and operations liaison with the customers, identify and take ownership of customers’ needs to achieve satisfaction-Build sustainable relationships and trust with customer accounts through open and interactive communication-Issue quotations for new RFQ’s-Keep RFQ trackers up-to-date and chair the RFQ review meeting-Entry of customer orders, place internal purchase orders to our sourcing offices, and tracks on-time performance-Organize and chair operations review meetings with customers-Inventory Management, ensure an optimal inventory level to secure a continuous supply to the customer while avoiding excess inventory-Schedule and monitor incoming shipments from overseas sourcing locations-Schedule outgoing domestic shipments to the customers, including order picking where needed-Continuous improvement of the company’s operational processes-Office administration