Support Technician II: IT Helpdesk & Network Access

Dallas Independent School District is seeking an IT Support Technician to assist DISD central staff, campuses, and students with computer, peripheral, and network issues. You will escalate Tier 2 LAN/WAN problems and help with secure access, SSO/MFA/VPN configurations, and district software support. Responsibilities include documenting incidents in the ITSM system, creating knowledge base content, and contributing to ongoing IT Client Support Services.