Guest Experience Lead: Snorkel Program

What You'll Do: Lead engaging, safe, and memorable snorkel experiences from start to finish. Welcome guests, build their confidence, and demonstrate the proper use of snorkel equipment. Keep the Snorkel Program running smoothly and on schedule while monitoring guest safety and experience both in and out of the water. Share fun, accurate, and engaging information about Rainbow Reef, its animals, and their natural history. Deliver educational talks, Behind-the-Scenes tours, and aquarium interpretation that bring the exhibits and animals to life. Work collaboratively across touch pools and other guest-facing areas to create a seamless experience. Address guest questions or concerns with professionalism and a positive attitude. Maintain strong knowledge of aquarium exhibits, species, and program content so you can encourage curiosity and further learning. Help maintain the highest standards of health, safety, and guest service.

What You'll Bring: Current Open Water Dive or Lifeguard Certification. A fun, enthusiastic, and positive personality with a genuine passion for creating great guest experiences. Excellent communication and customer service skills. Confidence speaking to groups and engaging large crowds; public speaking experience is a plus. Ability to work independently while also being a strong team player. Reliable, punctual, and safety-minded. Flexible availability, including weekends (required).A love of animals, learning, and making a splash with guests!

Benefits: Benefits of Joining Merlin Entertainments! Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. Recognition Programs and Rewards: Celebrate your achievements and hard work! 401(k) Program: Save for the future with company matching contributions. Tuition Reimbursement Programs: Get support for further education and career growth. Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Pay Range: USD $19.00/Hr.