Customer Service Manager

Growth is a contact sport at Mass General Brigham, and the Customer Service Manager we want in Victorville, CA plays to win every quarter. Here $102,000 - $149,000 buys not just your time but a stake in the sales marketing work, the kind Mass General Brigham trusts manager people to steer.

Pitch upsells that feel like favors, not invoices Win back the accounts a previous Customer Service Manager let slip Turn a $102,000 - $149,000 budget into measurable customer-obsessed growth Identify and pursue new business opportunities throughout CA Carry the booth conversation past small talk into next steps Stitch together a referral program Mass General Brigham customers want to share What You'll Bring Storytelling instincts that turn data into a decision Reliable, accountable, and committed to following through Demonstrated capacity to mentor or support manager teammates The kind of reliability that earns you the hard assignments A solid foundation in Churn Reduction, refined over 7+ years Mass General Brigham blends Patience and Churn Reduction expertise to deliver ownership-driven outcomes for clients in Victorville, CA. We look out for one another, and burnout is treated as a problem to solve, not a badge to wear. The whole offer in one line: $102,000 - $149,000, mentorship, benefits, and flexible contract hours that respect the life you have in CA. We refreshed it today so candidates know the contract role is genuinely open. Your background in Relationship Building could be exactly the missing piece here in Victorville, so reach out.