Health Industry - Patient Access & Experience Consultant

Responsibilities: Assess and implement patient access and experience solutions for large providers, covering operating models, performance improvement, change management, and technology support Define operating models, process designs, and KPIs (e.g., third-next-available, fill rates, no-show rates, call abandonment, patient satisfaction) for business solutions Provide functional expertise for EHR and patient engagement platform implementations, including scheduling and digital front door capabilities Help modernize patient access and engagement by coordinating strategy with internal and client teams, exploring digital deflection, self-service, and AI-enabled automation Own project workstreams and maintain daily client engagement to ensure project success Analyze and document access and experience processes (scheduling, referrals, contact center) with focus on identified opportunities Lead initiative teams comprising Accenture and client participants to meet project objectives Identify process challenges/opportunities and escalate concerns timely Manage key client stakeholder relationships and communications; facilitate meetings to secure change support Prepare clear reports and presentations for clients and executives, articulating complex concepts Cultivate follow-on opportunities and develop compelling business cases/proposals for new work Contribute to practice-building activities, share expertise, mentor team members Stay updated on regulations, trends, and technologies influencing revenue cycle across hospitals to clinics Travel up to 80% as needed

Key requirements: Bachelor's degree in healthcare administration, business, or related field Minimum 3 years leading or supporting patient access and experience transformation initiatives (business and technical), including program planning, process design, and change management Minimum 3 years healthcare provider operations and customer experience capabilities (patient access, contact center, digital engagement, CRM) Excellent communication and presentation abilities excellent communication presentation skills leadership and ability to mobilize teams EHR implementation and optimization, especially Epic experience with CCaaS, WFM, QM CRM tools (Salesforce, MS Dynamics)