In-App Learning Architect (Remote)

ChurnZero seeks a Customer Education Architect to design scalable learning experiences embedded in the product and Academy. You will build curricula, storyboards, and assessments, and develop in-app walkthroughs and Success Centers to help customers move from onboarding to expert use. You will ensure content stays current with product evolution, drive async self-serve adoption, and measure outcomes like ticket deflection and self-service engagement.