Parts Counterperson

Location: 400 Tyvola Road, Charlotte, North Carolina 28217 Requirement for consideration: 2+ years' dealership Parts Counter experience.

Summary: Responsible for selling parts to customers over-the-counter and providing necessary parts to the service department and body shop. The Parts Counterperson is also responsible for placing special orders.

Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following:

• Assists customers in selecting and purchasing parts.
• Places special orders for parts.
• Reads appropriate manuals to ascertain type and specification of part.
• Provides pricing and product information to customers.
• Dispenses parts to the service department and body shop.
• Orders out-of-stock parts requested by customers.
• Assists in taking inventory.
• Meets departmental production and profitability goals.
• Maintains CSI at or above dealership standards.
• Answers telephone promptly and consistent with dealership guidelines.
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired Education:o GED? High School Diplomao Associate Degreeo Bachelor Degreeo Master DegreeField of Study/Work Experience:o Accounting? Automotiveo Businesso Human Resourceso Information Technology Desired Work Experience:? up to 3 yearso 3-5 yearso 5+ years

Education/Experience: Working knowledge of automotive parts. Certificates and Licenses:? Valid Driver's Licenseo Automobile Salesperson License Computer Skills:

• Intermediate skills in Microsoft Office products. Intermediate ability and knowledge of the Parts portion of the Dealership Management System and other computer applications to support operations.
• Communication Skills:
• Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.
• Attendance Expectations:
• The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and some holidays.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Must be able to lift up to 30 pounds. Environment Demands:

• Duties are performed primarily at the parts counter and in the parts department. Work includes retrieving parts for customer purchase and moving throughout the parts, service, and body repair departments. Employee continuously interacts with customers and parts and service department employees.
• Verbal and Writing Ability:
• Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.
• Math Ability:
• Ability to add, subtract, multiply and divide.
• Reasoning Ability:
• Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Have working knowledge of automotive parts.
• Core Values:
• To perform the job successfully, an individual should demonstrate the following Core Values:
• Servant Leadership
• Teamwork through Trust & Respect
• IntegrityCommitment to Customer Enthusiasm
• Passion for Winning
• Accountability at All Levels
• Commitment to Continuous Improvement