Community & Experience Lead | El Salvador

Community is more than social media and influencer outreach. We're looking for someone who can build genuine connections, spark conversations, identify brand advocates, and turn customers into an engaged community around shared interests, values, and the brand's mission. Our community includes allergy-aware families, people interested in gut health and clean nutrition, active individuals and athletes, parents, creators, and people who connect with our social mission. The goal is to bring these people closer to the brand and to one another. AI, Automation & Tools We expect this person to actively use AI and modern tools for creator research, outreach personalization, customer-support workflows, response drafting, CRM and relationship management, follow-up systems, feedback analysis, reporting, and documentation. AI should make you more effective at building relationships. It should never make those relationships feel automated. You must be able to recognize when a situation requires human judgment, empathy, creativity, or a personal response. From Execution to Leadership This is initially a hands-on role, with the opportunity to grow into managing a small team. As the company grows, you'll lead functions across customer support, creator and influencer outreach, community engagement, and affiliate and ambassador relationships. You'll also build processes, systems, and expectations while eventually training and managing team members. We're looking for someone who can build and grow the function from the ground up.