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Product Support Specialist - Portuguese

L4

garminOlathe, KS15 days ago

Occupations

Customer Service RepresentativesParts SalespersonsComputer User Support Specialists

Industries

Electronic and Precision Equipment Repair and MaintenanceSearch, Detection, Navigation, Guidance, Aeronautical, and Nautical System and Instrument ManufacturingSporting and Recreational Goods and Supplies Merchant Wholesalers
Product Support Specialist - Portuguese We are seeking a full-time Product Support Specialist - Portuguese at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner. This role also escalates issues for resolution, documentation, and follow-up when necessary.
Essential Functions:
  • Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
  • Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
  • Become knowledgeable in the specifications, capabilities and operation of Garmin products
  • Remain current on changes in policies, procedures, and product offerings
  • Accurate and timely completion of tasks and/or projects of basic complexity within defined process
  • Thoroughly document work in an organized and timely manner
  • Work a consistent and reliable schedule as identified by management
  • Work collaboratively and professionally in a team environment with other Garmin associates to achieve goals including seeking out opportunities to assist team members, sharing ideas and information freely and positively
  • Provide support to Garmin customers in the designated language Portuguese
  • Demonstrate international cultural awareness
  • Transcreate basic knowledge articles and FAQ'sBasic Qualifications:
  • High School Diploma or GEDDemonstrated interest for the product segment and interest in developing product knowledge
  • Demonstrated customer service expertise
  • Proficient verbal, written and interpersonal communication skills
  • Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
  • Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others
  • Excellent time management and follow-up skills
  • Demonstrated reliable and predictable attendance
  • Demonstrated computer skills and ability to navigate multiple screens
Desired Qualifications: Fluency in Portuguese in addition to English Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability. This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
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Apply now (opens in a new tab)

Level

MidL4

Location

Olathe, KS

Occupation

Customer Service Representatives

Industry

Electronic and Precision Equipment Repair and Maintenance

Posted

15 days ago

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