Luxury Spa Concierge: Curate Personal Guest Experiences

Monarch Casino Resort Spa in Black Hawk, Colorado seeks a Spa Concierge to deliver a seamless, personalized guest journey in a luxury wellness setting. As the brand ambassador, you will greet guests, manage reservations, and coordinate with therapists to ensure exceptional service. You will work with Forbes Travel Guide standards, anticipate guest needs, upsell refined spa experiences, and uphold the resort's reputation for hospitality, warmth, and meticulous attention to detail.