Principal Customer Success Manager - REMOTE

Primary Responsibilities: Act as outward facing resource for assigned accounts with daily interactions with clients, consultants, brokers and leaders both internal and externally Responsible for managing the day - to - day operational functions of multiple customers in the areas of Implementation / onboarding new customers, escalated member / client concerns, benefit design setup and changes, product / program implementation and other service delivery projects to ensure operational quality and client satisfaction Work closely with Account Executives to build relationships and fully represent client(s) internally and also represent to the client(s), consultants, brokers and all external entities Collaborate with multiple layers of operational teams in a complex matrix driven organization to ensure quality service delivery for the clients you serve Prioritize multiple tasks in a fast paced complex environment We welcome an investigative personality who is interested in finding answers May require travel nationally up to 25%Required Qualifications: High School Diploma / GED (or higher)3+ years of Health Plan, Pharmacy, OR Pharmacy Benefit Management (PBM) experience 3+ years of Account Management experience Rx Claim experience ServiceNow experience Intermediate proficiency with Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook Ability to travel up to an estimated 25% of the time (Domestic) across the United States Ability to work any 8-hour shift between the hours of 8:00 AM - 5:00 PMFull COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.