To support the implementation and administration of HaloPSA, the full-time System Engineer, Platform Operations will serve as the technical subject matter expert, guiding the team through platform management, process improvements, and automation while working remotely.
Key responsibilities:
Serve as the subject matter expert for HaloPSA, overseeing complex platform administration and strategic enhancements
Lead the HaloPSA implementation from migration through go-live, ensuring a smooth transition from ConnectWise
Design dashboards and operational metrics to improve visibility and business value while developing documentation to support consistent platform usage
Required qualifications:
5+ years of experience in systems engineering, platform administration, or infrastructure operations in an MSP or technical services environment
Hands-on experience administering a PSA or ticketing platform, including workflows and automation
Experience with Azure and Microsoft 365 administration, including enterprise applications and identity integrations
Strong PowerShell or similar scripting experience for automating platform operations
Working knowledge of SQL for reporting and operational analytics