CSR/Dispatcher

Responsibilities: Use Service Titan software to manage schedules and dispatch technicians. Communicate effectively with customers, technicians, and management. Handle customer calls for scheduling, rescheduling, and job coordination. Manage time-keeping for technicians, technicians jobs, and maintain an above-average booking rate. Follow up on unsold estimates and completed work, and solicit reviews of technician performance. Monitor lead quality. Request lead credits when necessary. Ensure rapid response to leads within 5 minutes.

Work hours: 8:30 am to 5:30 pm (occasionally until 6:00 pm), Monday to Friday, with some Saturdays as needed. In-office, with the option for remote work.

Requirements: Preferred experience with Service Titan software. Excellent phone and communication skills. Strong multi-tasking abilities. Experience in scheduling and dispatching for a home service company is preferred. Fluent in English; Spanish is a plus. Self-starter, motivated, and a doer. Why PatchitUP Drywall? Join a team that values your contribution, offers opportunities for growth, and fosters a collaborative work environment. If you're looking to join a dynamic, growing company, apply now.