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Spanish Bilingual Remote Customer Service Representative

L3

vimoPortland, MEyesterday

$19.00 - $20.50 Hourly

Occupations

Customer Service RepresentativesPatient RepresentativesReceptionists and Information Clerks

Industries

Telemarketing Bureaus and Other Contact CentersInsurance Agencies and BrokeragesAll Other Insurance Related Activities
Job Details
Job Location: Portland, OR 97206
Position Type: Full Time
Salary Range: $19.00 - $20.50 HourlyIt's truly an exciting time to be a part of Vimo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.
Requirements:
  • 18 years of age or older
  • Complete Background check and drug test within 3 days
  • Dedicated, private, and secure workspace
  • Personal device with functioning camera required for the Training Period
  • Committed to full attendance for paid 3-week Training period
  • Minimum Internet Speed of 100 mb/s with ethernet
Cable/Fiber Broadband Internet with a hard-wired ethernet connection is requiredNOT compatible with mobile internet service providers and/or satellites. NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
Essential Responsibilities:
  • Inbound/Outbound Calls
  • Deliver the highest level of customer service experience consistently
  • Manage customer accounts and provide technical support
  • Application Data EntryOnline chat inquiries as assigned
  • Interpret and follow defined procedures and policies
  • Creative problem-solving skills
  • Flexibility and adaptability to changing projects and updates
  • Time and task management (multitasking and task prioritization)
  • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
  • Adhere to regulated guidelines for communications via all channels
Qualifications:
  • Moderate to Advanced computer skills
  • High level of comfort learning new technology
  • High level of professionalism
  • Excellent verbal and written communication skills
  • Comfortable working from home
  • Self-motivated and success-driven
What We Offer:
  • Paid Training
  • Full-Time, Seasonal role
  • Performance and attendance-based incentives, in addition to the base pay
  • The convenience of working from home
  • Collaborative and supportive team environment 401K Match
  • Individual Coverage HRA (ICHRA)
  • Paid time off (PTO)
  • Preferred Experience (not required)
  • Previous experience in customer support or technical support role
  • Previous experience with Group and/or Individual health insurance, or the Affordable Care ActPrevious experience in a Call Center
  • Familiarity with CRM systems and practices
  • Spanish Bilingual, a plus
Apply now (opens in a new tab)
Apply now (opens in a new tab)

Level

JuniorL3

Salary

$19.00 - $20.50 Hourly

Location

Portland, ME

Occupation

Customer Service Representatives

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

yesterday

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