Automotive Technician 1

Job Summary: Deliver superior customer service as the first point of contact for service customersProvide thorough and accurate diagnostics and documentation of customer maintenance and repair needsProvide exceptional customer service that delivers repeat businessAccurately document customer concerns and vehicle symptomsCreate, manage, and update repair ordersCommunicate vehicle diagnostics and repair needs clearly to techniciansExplain recommended repairs and maintenance services to customersUpsell necessary and recommended repairs and preventative maintenance ethicallyProvide timely status updates throughout the repair processCoordinate with technicians, vendors, and customers to ensure smooth workflowSchedule, confirm, and follow up on service appointmentsMaintain a professional appearance, positive attitude, and high energyQualificationsMinimum 3 years of experience as a Service Writer, Service Advisor, or Lead Automotive TechnicianStrong automotive repair knowledge and technical understandingExcellent communication, sales, and customer service skillsProven service sales abilityProven ability to maintain 5-star customer satisfaction ratingsExperience working with repair shop management softwareComfortable using computers, texting, and digital communication toolsAbility to work effectively in a team-oriented, process-driven environmentFamiliarity with diagnostic and testing equipmentHigh school diploma or equivalentEnergetic, positive team player, and reliable