Incident and Crisis Management Lead

Job Description: Responsibilities include but are not limited to: Maintain and update Valley Bank's Incident & Crisis Management (ICM) plan, policies, and documentation in alignment with industry standards and regulations. Lead and coordinate cross-department ICM teams, including activation of the framework during emergencies and providing 24/7 support when required. Conduct risk assessments, scenario planning, and resiliency exercises; oversee post-incident analysis, evaluations, and continuous improvement. Deliver training and workshops for employees and ICM teams; manage communication strategies and protocols for internal and external stakeholders. Collaborate with business leaders, governance teams, and third-party vendors to review plans, validate alternate site programs, and ensure disaster recovery readiness. Participate in audits, examinations, and resiliency projects while staying current with best practices and regulatory requirements.