Registration Specialist
lehigh valley health networkQuakertown, PA
Registration Specialist
L4
lehigh valley health networkQuakertown, PA16 days ago
Occupations
Health Information Technologists and Medical RegistrarsPatient RepresentativesRegistered NursesIndustries
General Medical and Surgical HospitalsAll Other Outpatient Care CentersSpecialty (except Psychiatric and Substance Abuse) HospitalsCareer At Lehigh Valley Health Network Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the \"Best Hospitals\" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.
Job Description:
Coordinates all aspects of patient registration, insurance verification, and scheduling of patients accurately. Conducts patient interviews by phone and in-person for the purpose of establishing an account by gathering demographic, insurance, and clinical information to ensure appropriate patient scheduling and optimal financial clearance. Educates patients regarding financial responsibilities and collects out of pocket fees.
Job Duties:
Interviews patients using open-ended questions to obtain pertinent demographic, insurance (referral/authorization), and other patients throughout the registration process to create a welcoming and positive patient experience whether in person or via phone. Ensures referring providers' orders are complete and match the appointment scheduled. Obtains a new order prior to test/treatment if order is incomplete or insurance cards, scripts, patient identification, and all pertinent documentation including regulatory forms signatures to ensure timely reimbursement, which includes consents signed specific to service(s) being rendered. Determines and collects patient financial liability and creates estimates, if applicable. Refers patients to financial resources as needed for assistance with financial counseling. Reviews daily schedule and identifies potential scheduling conflicts affecting department flow and confers with colleagues and providers for a resolution. Maintains compliance with registration accuracy.
Minimum Qualifications:
High School Diploma/GED1 year Customer service or 1 year Healthcare environment such as a hospital and/or physician office Computer and typing proficiency. Must be able to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness. Must successfully pass the required training in two attempts or less.
Preferred Qualifications:
Associate's Degree Health care or related field 2 years registration/insurance verification in a health care setting Knowledge of medical terminology. Bi-lingual - Spanish/English.
Physical Demands:
Lift and carry 7 lbs., continuous sitting >67%, frequent keyboard use/repetitive motion, frequent fine motor activity/wrist position Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy.
Apply now
Level
MidL4
Location
Quakertown, PA
Occupation
Health Information Technologists and Medical Registrars
Industry
General Medical and Surgical Hospitals
Posted
16 days ago
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