Franchise Business Coach

Role Summary: The Franchise Business Coach (FBC) is responsible for supporting franchise owners from grand opening through the life of their business. This role goes beyond traditional compliance and performance management—the FBC coaches the whole owner, supporting both the business and the person building it. The FBC combines operational expertise, financial coaching, EOS® disciplines, field support, and relationship-building to help franchise owners turn training into execution and build thriving, growing businesses. Reporting to the VP of Franchise Operations, the FBC partners closely with Opening, Learning & Development, Product, Supply Chain, Finance, and Marketing to deliver consistent, high-quality franchisee support.

Business Coaching & EOS Implementation: Serve as the primary business coach and trusted advisor for an assigned portfolio of franchise owners. Lead EOS® disciplines, including quarterly and annual planning, scorecards, Rocks, and issue-solving. Use EOS tools such as Ninety.io, Bloom Growth, or similar platforms to track progress. Translate company systems, training, and standards into effective day-to-day execution. Lead direct, supportive accountability conversations focused on results. Maintain territory performance dashboards, forecasts, risk flags, and recommendations.

Field Visits & Operations: Conduct regular on-site visits, business reviews, and operational assessments. Lead structured pre- and post-visit meetings with clear agendas and action plans. Evaluate client experience and operational performance against brand standards. Coach owners and teams to close operational gaps. Provide hands-on support during new store openings and key brand events.

Financial & Performance Management: Analyze KPIs, P&Ls, and other financial data to identify opportunities for growth, profitability, and improved cash flow. Develop action plans to improve revenue, margins, and operational efficiency. Monitor performance against established benchmarks and escalate significant concerns when necessary. Partner with Finance and Compliance on documentation, collections, and compliance needs.

Training & Brand Standards: Reinforce operational standards and training through coaching, observation, and in-field practice. Monitor required learning pathways and certifications. Identify training gaps and partner with Learning & Development on solutions. Support franchisees as they transition from pre-opening training to confident, independent operations.

Franchisee Relationships & Whole-Owner Coaching: Build strong, high-trust relationships with franchise owners. Understand each owner's personal and business goals and connect daily execution to their long-term vision. Coach owners as leaders, helping them grow, delegate, build teams, and lead with confidence. Practice direct, caring communication and address challenges early. Serve as a primary point of contact for franchisee questions and concerns, resolving or escalating issues as appropriate.

Qualifications: 5+ years of experience in multi-unit operations, franchise consulting, business coaching, or a related field. Hands-on EOS® experience required, or comparable operating-system experience with the ability to certify quickly. Experience analyzing financial and operational performance data. Experience supporting franchise, multi-location, retail, or hospitality businesses. Proven ability to build trusted relationships with business owners or senior stakeholders. Strong financial and business acumen, including comfort working with P&Ls. Experience with EOS software, CRM, LMS, or reporting tools preferred. Willingness to travel extensively (50%+).Bachelor's degree preferred or equivalent professional experience. Valid driver's license and ability to travel for business.

Skills & Capabilities: Strong coaching mindset with the ability to hold people accountable while making them feel supported. High emotional intelligence and executive presence. Excellent financial and business acumen. Strong communication, organization, and follow-through. Ability to deliver difficult feedback with honesty, warmth, and respect. Self-starter who thrives with autonomy and frequent travel. Detail-oriented with the ability to turn challenges into actionable coaching plans. Genuine commitment to franchisee success and exceptional client experience.

Physical Requirements: Ability to travel regularly for site visits, business reviews, training, conferences, and grand openings. Ability to sit and work on a computer for extended periods. Ability to stand and walk through retail boutique environments for extended periods during site visits. Ability to communicate effectively via video conferencing, phone, and in-person meetings. Valid driver’s license and ability to operate a motor vehicle for business travel. What Makes This Role Exciting This isn’t a compliance role with a clipboard. You’ll be the coach who helps owners build a business and a life — the reason they hit their numbers and the reason they’re still glad they bet on themselves three years in. Ground-floor ownership of a territory as French Florist scales its franchise network nationally. Direct, visible influence on franchisee success — you will watch businesses (and people) grow because of your coaching. High visibility with executive leadership and a real seat at the table shaping how the brand supports its owners. A mission-driven brand built on beauty, craftsmanship, and connection — you’ll help extend that same standard of care to the owners who bring it to life every day. Room to grow into senior field leadership as the network expands.