Tech Support Supervisor AI-Driven Onsite & Remote Troubleshooting
neweggDiamond Bar, CA
Tech Support Supervisor AI-Driven Onsite & Remote Troubleshooting
L5
neweggDiamond Bar, CAyesterday
Occupations
Computer and Information Systems ManagersFirst-Line Supervisors of Personal Service WorkersFirst-Line Supervisors of Office and Administrative Support WorkersIndustries
Electronic and Precision Equipment Repair and MaintenanceComputer Facilities Management ServicesElectronics and Appliance RetailersNewegg is seeking a CS Technical Support Supervisor to lead our PC and technical support Specialists in Diamond Bar, CA, guiding day-to-day operations and customer experience across phone, chat, and callbacks.
You will supervise staffing, coaching, and performance reviews, owning KPIs like CSAT and AHT, while scaling capabilities such as on-site troubleshooting and AI-assisted QA to improve first-contact resolution.
Apply now
Level
SeniorL5
Location
Diamond Bar, CA
Occupation
Computer and Information Systems Managers
Industry
Electronic and Precision Equipment Repair and Maintenance
Posted
yesterday
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