Remote Enterprise Contact Center Tech Consultant

zoomSpringfield, ILyesterday

Occupations

Customer Service Representatives Computer Systems Analysts Project Management Specialists

Industries

Telemarketing Bureaus and Other Contact Centers Administrative Management and General Management Consulting Services Custom Computer Programming Services

Zoom is seeking a senior technical leader to own the ongoing relationship for a portfolio of enterprise MSO accounts, focusing on Zoom Contact Center and Zoom Virtual Agent. You will drive configuration, optimization, and escalation management across multiple channels, including voice, chat, video, and SMS. You will coordinate with Engineering, Product, and Customer Success, lead recurring reviews, and translate business objectives into actionable Zoom strategies.

Apply now

Level

ManagerL7

Location

Springfield, IL

Occupation

Customer Service Representatives

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

yesterday

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