Customer Care Specialist

Requirements: • 3-5 years experience leading and navigating complex customer issues and resolving those cases• 3-5 years experience providing high quality support while managing assigned cases withinservice level agreements• Strong organizational and prioritization skills and the proven ability to move forward withinmultiple projects in concert, as a leader, independently, and as a member of the team• Familiarity with accommodations and/or disabilities a plus• Adept problem-solving skills, including using data to inform decisions and actions• A proven ability to not only build and manage customer relationships but also to build strongrelationships across internal teams that may have conflicting priorities• The ability to collaborate and provide guidance to teammates on complex cases• The ability to navigate a rapidly evolving landscape• Knowledge of Microsoft Office tools: Word, Excel, Power Point