Production Operations & Support - (ProdOps)

Essential Job Functions: Production Operations & Support Provide operational support for production and non-production environments. Participate in a 24x 7 on-call rotation and respond to critical production incidents. Monitor system health, application performance, and infrastructure availability. Perform root cause analysis (RCA) and implement preventive measures. Troubleshoot complex applications, databases, infrastructure, and deployment issues. CI/CD & Release Management Design, maintain, and optimize Git Lab CI/CD pipelines. Automate application deployment, testing, and release processes. Implement deployment best practices to improve reliability and reduce downtime. Collaborate with development teams to streamline Dev Ops processes. Kubernetes Platform Management Deploy, configure, and manage containerized applications on Kubernetes. Troubleshoot pod, service, ingress, and cluster-level issues. Manage scaling, availability, and performance optimization of Kubernetes workloads. Work with Helm charts and Kubernetes manifests for application deployments. Database Deployment & Administration Plan and execute database deployment activities across environments. Support database schema changes, migrations, and rollback procedures. Monitor and optimize database performance. Collaborate with development teams on database release strategies. PostgreSQL Administration Support and maintain PostgreSQL databases. Troubleshoot database performance bottlenecks and connectivity issues. Manage backup, recovery, replication, and high-availability configurations. Ensure database security and compliance standards are maintained. Monitoring & Observability Configure and maintain monitoring dashboards using Dynatrace. Analyze application and infrastructure performance metrics. Create alerts and proactive monitoring strategies to identify issues before customer impact. Use observability tools to drive system reliability and operational excellence. Continuous Improvement Develop automation scripts and operational tooling. Create and maintain operational runbooks and standard operating procedures. Identify opportunities for process improvement and operational efficiency. Partner with engineering teams to improve platform reliability and scalability.

Technical Skills: Git Lab CI/CDPipeline creation and optimization Git Lab Runners Deployment automation Kubernetes Cluster operations and administration Helm Charts Pod, Service, Ingress troubleshooting Database Deployments Schema migrations Release management Rollback strategies Monitoring & Observability Dynatrace Application Performance Monitoring (APM)Log analysis and alerting Troubleshooting Application debugging Infrastructure issue diagnosis Performance analysis Production incident management Operational Skills 24x 7 On-Call Support Incident Management Root Cause Analysis (RCA)Problem Management Change Management Release Coordination

Preferred Qualifications: Bachelor's degree in computer science, Information Technology, or related field.5+ years of experience in Production Support, Dev Ops, SRE, or Platform Engineering roles. Experience with Linux administration and shell scripting. Familiarity with cloud platforms such as Azure, AWS, or GCP.Experience with Infrastructure as Code (Terraform preferred).Understanding of microservices architecture and containerization technologies. Success Metrics: Production availability and up time. Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR).Deployment success rate. Reduction in recurring incidents. Platform reliability and performance improvements. Operational automation and efficiency gains. Keywords Git Lab CI/CD, Kubernetes, PostgreSQL, Database Deployments, Dynatrace, Production Support, Incident Management, Troubleshooting, On-Call Support, Dev Ops, SRE, Platform Engineering, Monitoring, Release Management, Automation.