Consumer Product Manager

Responsibilities: Manage and maintain the customer communications program, ensuring day-to-day activities, enhancements, and follow-ups remain on track. Manage and prioritize a backlog of product and program enhancements, working with stakeholders to understand needs and coordinate delivery. Support intake and triage for new customer communication needs across business organizations. Consult with internal organizations to understand their customer communication requirements and help determine appropriate solutions. Serve as a key point of contact between business stakeholders, technology teams, and third-party vendors. Partner with vendors to communicate requirements, track deliverables, resolve issues, and ensure business needs are met. Support the Product Owner function through backlog management, requirements gathering, follow-up, and coordination of development activities. Manage project-related documentation, requirements, action items, status updates, and other program materials. Facilitate stakeholder discussions and coordinate follow-up across multiple workstreams. Support transformational and ad hoc initiatives involving multi-channel customer communications. Help manage customer communication needs during emergency response situations, including weather events and other circumstances requiring timely customer outreach. Coordinate with internal stakeholders and vendors to ensure communications are appropriately planned, configured, tested, and delivered. Work within an Agile environment, using tools such as Monday.com to manage tasks and sprints. Identify opportunities to improve program processes, governance, intake, and overall customer communications capabilities.#cspro