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Director of Operations - Immigration Law Firm

L7

vergara miller law firmEverett, WAtoday

Occupations

General and Operations ManagersAdministrative Services ManagersChief Executives

Industries

Offices of LawyersAll Other Legal ServicesLegal Counsel and Prosecution
Vergara Miller Law Firm is looking for an experienced, results-driven Director of Operations (COO) to lead the firm’s day-to-day operational performance and turn strategic goals into measurable results. This senior leadership role will oversee firm-wide operations, case flow, productivity, quality, client experience, and operational efficiency while building strong systems of accountability across teams and departments.
Key Responsibilities:
  • Lead strategic and operational planning across the firm
  • Drive productivity and revenue performance, including a firm-wide revenue-per-agent standard
  • Develop and manage KPIs, dashboards, and departmental scorecards
  • Create accountability systems to ensure every case has a clear owner, next action, deadline, and escalation path
  • Lead and develop Team Leads and Department Heads
  • Monitor case cycle times, bottlenecks, quality, compliance, and client experience
  • Improve workflows, SOPs, processes, and operational systems
  • Optimize platforms such as Airtable, Filevine, HubSpot, Google Drive, and other reporting tools
  • Partner closely with Ownership on staffing, capacity, budgets, and operational strategy
What We’re Looking For: ✅ 5+ years of senior operations leadership experience✅ Experience in a law firm or professional services environment preferred✅ Strong background in KPIs, dashboards, scorecards, and performance management✅ Proven ability to lead leaders and hold teams accountable to measurable results✅ Strong analytical, financial, organizational, and problem-solving skills✅ Experience with CRM, case management, automation, and reporting tools✅ Bilingual English/Spanish with strong executive communication skills At Vergara Miller Law Firm, our mission is to help immigrants emerge from the shadows and be treated equally. We are looking for a leader who shares that commitment and is ready to help us scale with accountability, efficiency, and excellence.📩 Interested in joining our leadership team? Apply today.
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Apply now (opens in a new tab)

Level

ManagerL7

Location

Everett, WA

Occupation

General and Operations Managers

Industry

Offices of Lawyers

Posted

today

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