Regional Operations Manager

Summary: We are seeking a dynamic and results-driven Regional Operations Manager to oversee the day-to-day operations of multiple bars and gaming cafés across Illinois. The ideal candidate will have strong leadership skills, a deep understanding of hospitality and gaming operations, and a passion for driving revenue growth while ensuring outstanding guest experiences.

Key Responsibilities: · Regional Leadership: Oversee the operational performance of multiple bar and gaming café locations within the assigned Illinois region.· Revenue & Profitability: Drive regional sales, profitability, and customer engagement targets by executing strategic initiatives and best operational practices.· Team Management: Recruit, train, and mentor Store Leads and their teams to achieve performance standards and KPIs.· Compliance: Ensure compliance with all state and local liquor and gaming licenses, certificates, and regulations, health & safety standards, and company policies.· Operational Excellence: Conduct regular site visits, audits, and performance reviews to ensure consistency in service, cleanliness, and operational efficiency.· Customer Experience: Champion a culture of excellent service and hospitality; ensure that all venues deliver a welcoming and enjoyable guest experience. –· Financial Oversight: Manage budgets, monitor P&Ls, control costs, and optimize operational efficiencies across all locations.· Marketing & Promotions: Collaborate with marketing teams to drive local promotions, events, and community engagement activities to boost patronage.· Reporting: Provide senior management with regular reports on operational performance, opportunities, and risks within the region.

Qualifications: · Bachelor’s degree in business administration, Hospitality Management, or related field (or equivalent work experience) is preferred.· 5+ years of multi-unit management experience in hospitality, food & beverage, or gaming entertainment environments.· In-depth knowledge of Illinois gaming laws, liquor licensing, and hospitality industry regulations.· Proven track record of driving sales, improving operational performance, and leading high-performing teams.· Exceptional communication, interpersonal, and leadership skills.· Ability to travel frequently within Illinois and work flexible hours, including evenings, weekends, and holidays as needed.· Valid driver's license and reliable transportation.

Preferred Qualifications: · Experience managing venues with Video Gaming Terminals (VGTs) licensed through the Illinois Gaming Board.· Previous management experience in bars, cafés, or similar hospitality venues in Illinois markets.· SERVSafe Certification and/or Illinois BASSET certification.

Compensation & Benefits: · Comprehensive compensation package including a competitive salary, performance-based bonus, and reimbursements· Health, dental, and vision insurance· Paid time off and holidays· Career growth opportunities in a fast-expanding organization

Why Join Us: · Be part of a high-growth, entrepreneurial team shaping the future of gaming· Opportunity to build processes from the ground up and influence strategy· Collaborative team culture and direct access to senior leadership· Competitive compensation and benefits