Digital Operations Manager, Global Asset Management

Responsibilities: Own intake, triage, and prioritization for Digital Operations & Engagement, coordinating requests across Communications, Marketing, Sales, Product, Compliance and Technology Map and govern end-to-end workflow from intake to publish with clear handoffs and service levels Administer and govern Adobe Workfront, including workflows, templates, queues, and reporting; design tool-agnostic processes and lead platform transitions Serve as the go-to expert for the headless CMS (Contentful), troubleshooting posting issues and coordinating template/component requests with agencies and Technology Lead publishing across public websites and secure advisor platforms; ensure content meets standards and compliance before publishing Set, maintain, and audit publishing standards (templates/components, SEO, accessibility WCAG, brand, pre-publish QA) Coordinate readiness for mutual fund and ETF launches with Product, Legal, and Compliance to ensure accuracy and timely go-live Direct day-to-day work of publishers and specialists; manage external agencies; ensure timely and high-quality deliverables Build reporting on capacity, turnaround, quality, and health; identify bottlenecks and drive improvements; explore AI/automation opportunities with governance Pilot AI-assisted intake triage, metadata drafting, and pre-publish checks with human review under AI governance

Key requirements: 5+ years in digital operations, web operations, content operations, or digital publishing Experience designing and running intake, triage, prioritization, and workflow governance in Workfront, Wrike, Asana, Monday.com or Jira Solid hands-on experience with a headless CMS (Contentful, Contentstack, Sanity, Storyblok or Kontent.ai) Experience leading a team or directing day-to-day work of others (publishers, specialists, contractors, or agencies) Experience setting web publishing standards (templates/components, SEO, accessibility, pre-publish QA) Experience managing external agencies or vendors; briefing, QA, and deadline management Experience partnering with Technology on enhancements/releases, ideally in Agile Strong stakeholder management and communication skills Bachelor’s degree in a related field (or equivalent experience) Stakeholder management Communication Judgment and decisiveness Adobe Workfront administration Contentful (headless CMS) or other headless CMSs (Contentstack, Sanity, Storyblok, Kontent.ai) Work management platforms (Wrike, Asana, Monday.com, Jira)