Departmental Technician 7-E9/Participant Services Technician

Job Description: At MSHDA we pursue equitable housing outcomes for underserved populations, including but not limited to race, gender, disability, religion, age, weight, socioeconomic status, and LGBTQ+. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect, and fairness. The Participant Services Technician is one of three technicians in the Participant Services unit of the Rental Assistance Division responsible for performing a variety of technician assignments in support of departmental programs, services, and activities. Work is performed through a body of knowledge related to methods, practices, procedures, policies, regulations, and laws. This work includes:• Answering the Rental Assistance Division mainline telephone and conducting interviews with callers to follow up on complaints and determine the need for further review. Answering inquiries regarding functions, rules, regulations, policies, and procedures. Responding to questions about the Housing Choice Voucher Program, providing information and referrals, and routing calls to other MSHDA staff when appropriate,• Responding to emails received in the division general email inbox and conducting interviews to follow up on complaintsand determining the need for further review. Answering inquiries regarding functions, rules, regulations, policies, and procedures. Responding to questions about the Housing Choice Voucher Program, providing information and referrals, and routing emails to other MSHDA staff when appropriate,• Interpreting and responding to Freedom of Information Act requests,• Assisting walk-in customers in person by conducting interviews to follow up on complaints and determining the need for further review. Answering inquiries regarding functions, rules, regulations, policies, and procedures. Responding to questions about the Housing Choice Voucher Program, providing information and referrals, and involving other MSHDA staff when appropriate,• Recording customer service data,• Proposing revisions to procedures and communications based on trends observed in program inquiries,• Preparing and mailing supplies to independent contractor housing agents,• Preparing payment requests to be submitted to MSHDA's Finance Division,• Records retention• Office support functions such as mail services, faxing, and scanning.

Please note: this position will be required to work 8:00am to 5:00pm, with no hybrid work available. For additional information, please see the links below: Position Description (Download PDF reader) MSHDA's Ethical Standards, Conduct and Disclosure of Interest (Download PDF reader) Housing is Foundational Video MSHDA's Promotional VideoMSHDA is a Veteran Friendly Employer. Veterans and Military Spouses are encouraged to apply.

Required Education and Experience: Education typically acquired through completion of high school Experience Departmental Technician 7 One year of experience performing administrative support activities equivalent to the 7-level in state service. Departmental Technician 8 One year of experience performing administrative support activities equivalent to the 8-level in state service. OROne year of experience as a technician or paraprofessional equivalent to the entry level in state service. Departmental Technician E9 One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service. OROne year of experience performing administrative support activities equivalent to the 9-level in state service. ORTwo years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.

Alternate Education and Experience: Departmental Technician 7 Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement. Departmental Technician 8 Possession of a Bachelor's degree may be substituted for the experience requirement. Departmental Technician E9 Possession of a Bachelor's degree and one year of job-related experience may be substituted for the experience requirement. Additional Requirements and Information To be considered for this position you must: Attach a cover letter describing what strengths and work experience you bring to this position. Attach a copy of your detailed resume to the job application. Dates of employment should include month and year and hours per week. Attach a copy of your official college/university transcript(s), if you have completed any college/university. Failure to complete any of the above items may result in your application not being considered. Also, information provided in your application, resume, cover letter, transcripts, and any other documentation provided will be used to verify responses to the supplemental questions. Unsupported responses may not be considered further. Your application for any position does not guarantee that you will be contacted by MSHDA for further consideration. Only those applicants interviewed may be notified of the results. As a Condition of Employment: this position requires successful completion of a background investigation, drug test and a financial disclosure review.

Note: The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises. Any applicant that is suspected of using AI software for any portion of the selection process may be screened out. Applications must be submitted through NEOGOV. If you have questions or need assistance uploading and/or attaching your documents, please contact the NEOGOV applicant the entire job specification at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/D/DepartmentalTechnician.pdf (Download PDF reader)Accommodations If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator (Download PDF reader) for the agency that posted this position vacancy.

State Employment Benefits: State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award. More details on benefits for our new hires are below: Rewarding Work: State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits: The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is /employeebenefits. Retirement Programs: The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. More information is available at http://www.mi.gov/ and Sick Leave: Eligible full-time employees receive between 15 and 35 personal days and 13 sick days per year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions. Paid Parental Leave: Eligible employees can take 12 weeks of paid leave immediately after a birth or adoption to allow needed time together at