General Manager Customer Facing and Operations Facilitator

Responsibilities: Ensure that customer's service expectations are met, including achieving all CTDI service levels metrics and quality performance goals. Generate, cultivate, and communicate ideas for continual improvement of processes and activities across all areas of the operation and lead standardization within the branch operations. Communicate and interact with customer and various internal functional departments (i.e. IT, HR, Accounting, Program Management, Quality etc.) in order to resolve issues, capitalize on opportunities and improve business and service performance. Prepare various reports and analyses as required by the customer or CTDI internal organizations. Support and ensure compliance with CTDI safety programs and initiatives as well as all applicable OSHA and state workplace safety laws. Ensure compliance with all building security requirements set forth by CTDI and its customers. Position reports to the Director of Program Management for a major CTDI customer

Required Skills: Excellent leadership ability. Strong coaching and employee development skills and experience. Strong interpersonal skills with the ability to motivate others. Advanced customer interaction skills with the ability to communicate effectively. Superior verbal and written communication skills. Proven organizational and analytical skills. Proactive problem solving ability. Strong financial skills/background. Results driven mentality.

Required Experience: 10-15 years of proven Operations management experience required.10+ years working in a high volume distribution, 3PL, manufacturing, technical service (i.e. testing and repair) or forward logistics operation. Previous experience managing multiple facilities preferred. Proficiency in MSOffice (Word, Excel, Access and Project), report preparation, and data analysis.

Education: Minimum of a B.S. Degree in Business Management or a related discipline is preferred. You will love working in our family-oriented company! When you join our family, you will enjoy perks such as: Weekly pay every Thursday Monthly Incentive Bonus Positive, team-oriented, inclusive workplace Health, Dental, Vision, & Prescription Coverage Paid holidays, vacation, & sick/personal time Health insurance Dental insurance Vision insurance 401(k)Life insurance Disability insurance Employee assistance program Flexible spending account Tuition reimbursement Work Authorization United States (Required) Must be 18 years of age