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Technical Support Specialist

L3

express employment professionalsMeridian, ID3 days ago

$20/hr

Occupations

Computer User Support SpecialistsComputer Network Support SpecialistsNetwork and Computer Systems Administrators

Industries

Temporary Help ServicesComputer Facilities Management ServicesComputer Systems Design Services
Technical Support Specialist Express Employment is seeking a technical support specialist for a heavy equipment company.
Job duties include:
  • Provide first-level IT service desk support via email, IM, chat, over the phone, and in person
  • Prioritize customer satisfaction in all communications, providing fundamental end-user training
  • Evaluate and resolve end user computer, mobile, and connectivity issues
  • Install and maintain computer hardware, software, and peripherals in a network environment
  • Utilize asset management systems to track inventory and technical issues
  • Assist in researching, testing, and implementing new technologies, processes, and procedures
  • Perform user administration tasks, including provisioning/de-provisioning and permission assignments
  • Imaging and delivery of new workstations to employees
  • Issue resolutions by working with external technology vendors and providers
  • Create and maintain system documentation with attention to detail
  • Collaborate with Infrastructure and Cybersecurity personnel to assist in problem resolution where necessary
Skills:
  • Excellent problem solving and analytical skillsAbility to break down technological processes and deliver clear, step-by-step instructions
  • Patient, friendly demeanor with a great aptitude for listening
  • Excellent customer service and telephone skills
  • Good written and verbal communications skills
  • Knowledge of Windows computer systems and troubleshooting procedures
  • Knowledge of fundamental networking principles
  • Passion for technology, problem solving, and team-oriented work
  • Strong organizational and prioritization skillsAbility to perform off-hours support and maintenance, which may include nights, weekends, and holidays with short notice
Education & Experience:
  • Associates degree in Networking, Information Technology, or related field
  • CompTIA or Microsoft MTA Certifications preferred
  • Other Details:
  • Position is temp to hire
  • Schedule is Monday-Friday, 8am-5pmPay rate is $20/hr.
If you are interested in and qualified for this opportunity, please call or text "technical support" to (208) 343-7552 and/or fill out the online application. Express Employment is an Equal Opportunity Employer offering benefits from the first day of employment, including medical, vision, dental, life insurance, 401(k), referral bonuses, and direct deposit.
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Apply now (opens in a new tab)

Level

JuniorL3

Salary

$20/hr

Location

Meridian, ID

Occupation

Computer User Support Specialists

Industry

Temporary Help Services

Posted

3 days ago

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